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Shipping FAQ

Domestic (U.S.) Shipping

We are happy to offer Free Standard Shipping within the United States to all customers on all purchases.

Due to Covid-19, we are currently experiencing delays in fulfillment and shipping. Currently, we typically fulfill orders within 2-3 business days. US shipping may take anywhere from 4-7 business days after fulfillment, or longer. Although most orders arrive more quickly, please allow up to 4-6 weeks for your order to arrive. If you have questions about how quickly your order will arrive, please email support@upperbabies.com. 

Yes, we currently offer Priority Shipping.

Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.

UpperBabies cannot be held responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact your shipping provider or local post office. You can refer to your tracking information to determine which shipping provider to contact.

International Shipping

We are currently shipping to the following international destinations: Canada, Australia, United Kingdom, New Zealand.

Due to COVID-19, shipping is temporarily suspended to the following countries: Algeria, Armenia, Austria, Andorra, Belgium, Brunei, Bulgaria, China, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Iceland, Ireland, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Japan, Jersey, Malta, Macau, Malaysia, Morocco, Netherlands, Norway, Portugal, Romania, San Marino, Saudi Arabia, Slovakia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tunisia, United Arab Emirates.

We apologize for the inconvenience and look forward to restoring service to these locations as soon as possible.

If you don’t see your country listed above, please contact us at support@upperbabies.com to request shipping to your country.

We are happy to offer FREE International Shipping on orders over $100. Otherwise, International Shipping costs around $9.99 for each order. Note that larger/heavier orders will increase the shipping cost.

Due to Covid-19, we are experiencing extremely unpredictable delivery times for international orders. We cannot guarantee any timeline at all for your order to arrive. If you have questions, please email us at support@upperbabies.com.

Import duties and taxes are NOT included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and taxes on goods vary widely depending on the product value and the country you are having your order delivered to. UpperBabies will include a commercial invoice declaring the full dollar value paid on international shipments.

REFUSED SHIPMENTS: If the recipient refuses a shipment from UpperBabies, and the package is sent back, the recipient will bear all customs, duties, taxes, and surcharges associated with the order, in addition to all shipping charges both ways. Please note the shipping charges will be calculated based on the carrier rates (USPS/DHL/UPS/SF Express), NOT the lower rates that we offer to our customers.

*CANADA CUSTOMERS: Canada’s customs and duty fees are known to be high. Please consider this before ordering and contact your local government if you would like an estimate of your fees before placing your order.